1. Who we are

Divo (“Divo,” “we,” “our”) is a Canadian software company that provides AI-assisted family law calculation software to Canadian law firms and legal professionals. Our website is located at divorcecopilot.ca and our application is hosted at app.divolaw.com.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information we collect

We collect personal information only as required to provide our services:

Account information: Name, email address, and firm name when you create an account or start a free trial.
Usage data: Log files, IP addresses, browser type, and feature usage to operate and improve the service.
Payment information: Billing details processed through our payment processor (Stripe). We do not store full payment card numbers.
Matter and calculation data:Client matter information, income figures, and calculation inputs you enter into the Divo application. This data is associated with your firm's account and is not used for any purpose other than providing the service to you.
Communications: Records of support requests or emails you send to us.

3. How we use your information

We use personal information to:

Provide, operate, and improve the Divo service
Process payments and manage subscriptions
Respond to support requests
Send transactional and service-related communications (e.g., account confirmations, security alerts)
Send product updates or marketing communications, where you have consented or where permitted by applicable law
Comply with legal obligations

We do not sell personal information. We do not use client matter data entered into the Divo application to train AI models or for any purpose outside of delivering the service to your firm.

4. AI and client data

Divo's calculation engine is deterministic and does not use AI. When AI features are used (document extraction, AI chat), the processing occurs via your firm's own AI API credentials if you have configured Bring Your Own Key (BYOK). In that case, client matter data is transmitted to the AI provider under your firm's own account, not Divo's.

If BYOK is not configured, AI features that process client data will not be available until BYOK is set up. Divo does not transmit client matter data to third-party AI providers using Divo's own API credentials.

5. Data storage and residency

Divo stores data in Canadian data centres (Toronto and Montreal regions). We do not transfer personal information outside Canada except as required to provide specific integrations you configure (such as Clio or Actionstep), and only subject to appropriate contractual safeguards.

6. Disclosure

We do not disclose personal information to third parties except:

Service providers: Hosting, payment processing, analytics, and support tools that process data on our behalf under confidentiality obligations.
Legal requirements: When required by law, court order, or lawful government authority.
Business transfers: In connection with a merger, acquisition, or asset sale, subject to the acquiring party assuming the obligations in this policy.

7. Retention

We retain personal information for as long as your account is active or as needed to provide you with the service. Upon account termination, we will delete or anonymise personal information within 90 days, except where required by law to retain it longer.

8. Your rights

Under PIPEDA and applicable provincial privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate personal information
Withdraw consent to certain uses (subject to legal and contractual restrictions)
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [contact email — to be configured].

9. Cookies

We use essential cookies to operate the service (authentication sessions, preferences). We may use analytics cookies to understand how the site is used. You can control cookies through your browser settings, but disabling essential cookies will prevent you from using the application.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice in the application or by email. Your continued use of the service after the effective date of changes constitutes acceptance.

11. Contact us

Questions about this Privacy Policy or our data practices? Contact our Privacy Officer at [contact email — to be configured].